Senior ICT Support Officer
Job Details
Job Title: Senior ICT Support Officer
Employment Type: Ongoing
Classification: Parliamentary Service Level 5
Closing Date: 11:30pm AEDT, 6 November 2024
Contact: Shane Guest, 02 6277 8875, shane.guest@aph.gov.au
The Opportunity
The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 5 Senior ICT Support Officer within Digital Customer Services Branch.
This is a unique opportunity to join the Digital Customer Services Branch at Parliament House as a Senior ICT Support Officer.
In this role, you will be at the forefront of ensuring the efficient functioning and operation of ICT support services.
You will have a significant impact on the technological infrastructure that supports Parliament House and Electorate Office’s, working closely with Senators, Members, and their staff, as well as other Departmental clients. This position offers the chance to contribute to technical support and the evaluation of ICT equipment.
Who we are looking for
We are seeking an individual who understands the vision and business objectives of our organisation and can actively support and promote the vision, mission and business objectives of the Department of Parliamentary Services.
The ideal candidate will be capable of building and sustaining productive working relationships with team members, stakeholders, and clients. They should take personal responsibility for the completion of assigned tasks and act professionally at all times, adhering to the APS Values and Code of Conduct.
Job Specific Requirements:
• The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.
At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.
Duty Statement
Classification: Parliamentary Service Level 5
Branch: Digital Customer Services Branch
Section: ICT Service Delivery
Immediate supervisor: Assistant Director
Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 5 classification. The duties will include, but are not limited to, the following:
1. Promote, support and contribute to the efficient functioning and operation of a small team responsible for ICT support services. Contribute to the supervision and mentoring of junior and less experienced staff.
2. Oversee and contribute to the installation and support of ICT equipment at Parliament House and in Electorate Offices, including the resolution of service requests, incidents and problems. Undertake more complex installations and support functions. Evaluation of ICT Equipment including but not limited to Mobile devices, printers, laptops and peripherals.
3. Using quality assurance practices ensure ICT services provided meet clients’ requirements and are in line with obligations and agreed service levels.
4. Provide high level technical support for Senators, Members and their staff, as well as other Departmental clients.
5. Contribute to the production and review of technical and user documentation.
6. Maintain strong working relationships with clients, internal/external stakeholders and service providers to ensure positive customer outcomes.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
How to apply
Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.
Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.
Our purpose and values
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.
What we can offer
Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:
• access to flexible work arrangements
• ongoing opportunities to learn and develop new capabilities
• a competitive remuneration package
• free secure underground parking
• free gym membership and access to recreational facilities
• on-site childcare, banking services, post office, value-for-money dining options and more.
Salary
Currently, the salary range for this position is $86,137 - $92,412 per annum.
Conditions of Employment
Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:
• Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen.
• Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
• Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.