Operations Manager - Visitor Engagement
Job Details
Job Title: Operations Manager - Visitor Engagement
Employment Type: Ongoing
Classification: Parliamentary Service Level 6
Closing Date: 11:30pm AEDT, 27 January 2025
Contact: David Richardson, 02 6277 2639, david.richardson@aph.gov.au
The Opportunity
The Department of Parliamentary Services (DPS) is seeking an Operations Manager to work in the Visitor Engagement section. The Visitor Engagement section delivers quality interpretation and support services to diverse audiences including parliamentarians, building occupants and visitors. The Operations Manager role supports the efficient and effective day to day operations of the section by managing rostering of casual, part time and full-time staff.
Who we are looking for
The successful candidate will have a proven track record in managing and rostering diverse teams and collaborating with stakeholders in a customer service environment to achieve quality outcomes. Effective and respectful collaboration is critical to the success of the position - both internally with stakeholders and externally with tourism partners and national institutions.
The role requires demonstrated experience rostering, supervising staff, communicating with multiple stakeholders, and confidence with a range of Microsoft office products and digital platforms. Experience working in a fast-paced environment is desirable. If you believe that you are a good fit for DPS, what we are looking for, and have the requisite skills, talent and aptitude to play a part in delivering exceptional visitor experiences, we would like to hear from you.
The successful applicant will be required to:
- obtain and maintain the relevant level of security clearance as well as a current working with vulnerable people card (WWVP)
- work on a roster where weekend, public holidays and some after-hours work may be required.
- Employees must pass a medical prior to commencing work.
- The successful applicant will be required to obtain and maintain a NV1 (Confidential/Highly Protected/Secret)
Duty Statement
Classification: Parliamentary Service Level 6
Branch: Parliamentary Engagement Branch
Section: Visitor Engagement
Immediate supervisor: Assistant Director, Operations
Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 6 classification. The duties will include, but are not limited to, the following:
1. Manage Visitor Engagement staff rosters (guides, schools, and concierge) ensuring that all activities are suitably staffed, and that schedules are distributed to staff within Enterprise Agreement requirements.
2. Act as the section contact for Workplace Scheduling Services.
3. Supervisor the Visitor Engagement Concierge team.
4. Manage procurement processes for the Visitor Engagement Section.
5. Ensure tour booking systems are functional and updated as operational needs require.
6. Ensure reporting and evaluation systems are in place and monthly analysis occurs in a timely manner.
7. As a member of the Visitor Engagement Leadership team undertake duties as requested to support the strategic goals of the Parliamentary Engagement Branch.
8. Other duties as directed.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
How to apply
Please upload a one page pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.
Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.
Our purpose and values
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.
What we can offer
Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:
• access to flexible work arrangements
• ongoing opportunities to learn and develop new capabilities
• a competitive remuneration package
• free secure underground parking
• free gym membership and access to recreational facilities
• on-site childcare, banking services, post office, value-for-money dining options and more.
Salary
An attractive salary, which could be negotiated with the successful candidate, is on offer.
Conditions of Employment
Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:
• Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen.
• Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
• Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.