ICT Training Officer
Job Details
Job Title: ICT Training Officer
Employment Type: Ongoing
Classification: Parliamentary Service Level 6
Closing Date: 11:30pm AEDT, 8 October 2024
Contact: John Bennett, (02) 6277 5130, john.bennett@aph.gov.au
The Opportunity
The Department of Parliamentary Services (DPS) has an exciting opportunity for a talented Information and Communication Technology (ICT) Training Officer (Parliamentary Service Level 6) to play a fundamental role in supporting the adoption of digital solutions and enhancing the technical capabilities of ICT users across the Australian Parliament.
The department’s Information Services Division is driving a digital business modernisation and transformation agenda for the Australian Parliament through the Australian Parliament’s Digital Strategy 2023-2027. The ICT Training Officer is a key member of a small professional development team, dedicated to facilitating training services for essential technology platforms and business solutions.
The role involves coordinating and delivering a variety of high-quality ICT training products, services, and initiatives for parliamentarians, personal and electorate office staff, and employees of parliamentary departments.
Who we are looking for
We are seeking a talented and experienced learning and development professional to assist in the design, development and delivery of a range of ICT-related training products and services to a diverse group of parliamentary ICT users. The position will suit candidates who are self-driven, focused on achieving outcomes and enjoy working in a challenging, dynamic environment.
The successful candidate will possess a meticulous attention to detail and exhibit a strong customer-service orientation. They will be able to apply their outstanding communication and stakeholder engagement skills in diverse settings to deliver high quality, client-focused ICT training solutions. This position is ideal for a learning and development professional with a demonstrated ability to effectively apply their knowledge of adult learning principles.
The role involves analysing, designing, developing, implementing, and evaluating training strategies and solutions using diverse approaches and digital technologies. The ideal candidate will display a deep commitment to continuous improvement and will possess a demonstrated ability to embrace and drive workplace change.
Job Specific Requirements
- The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.
- A degree or diploma from an Australian tertiary institution (or comparable overseas qualification) in Adult Learning, Instructional Design or a related discipline is desirable, but not essential.
- Experience in a customer-focused learning and development role, designing, developing and delivering training using a variety of delivery mechanisms (particularly in a Government context) will be considered highly desirable.
- Knowledge of, and experience working with Microsoft SharePoint, TechSmith Camtasia Studio, Adobe Photoshop, the Microsoft Power Platform (Power Automate, Power Virtual Agents) and demonstrated ability with scripting/coding languages (HTML, CSS and JavaScript) is desirable, but not essential.
- The successful applicant may be required to periodically travel interstate for short periods of time.
At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.
Duty Statement
Classification: Parliamentary Service Level 6
Branch: Digital Customer Services Branch
Section: ICT Service Delivery
Immediate supervisor: ICT Training Manager
Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 6 classification. The duties will include, but are not limited to, the following:
- Collaborate with internal and external stakeholders to conduct training needs analyses and design, develop and deliver ICT training strategies and solutions (in accordance with contemporary adult learning principles) that meet client training needs and achieve intended corporate outcomes.
- Effectively collaborate with internal ICT project teams and subject matter experts to design, develop and deliver high quality training resources and communications materials using a variety of approaches and digital technologies to support the implementation of new ICT products and services across the parliamentary environment.
- Facilitate instructor-led training for a wide variety of commercial-off-the-shelf (COTS) and parliamentary-specific ICT systems and applications, both in-person and online (via webinar) to Parliamentary Computing Network (PCN) users.
- Manage third-party ICT training course booking and delivery for parliamentarians and MOP(S) Act employees. Work with external training providers to coordinate course registration and manage rescheduling/cancellation requests as required.
- Monitor the impact of implemented ICT training strategies and solutions, report on their effectiveness and identify innovative operational solutions (incorporating new digital technologies, where relevant) to better achieve corporate outcomes and client training needs.
- Effectively represent DPS, promoting DPS’ and DPS’ clients’ interests at internal and external meetings and forums.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
How to apply
Please upload a one page pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.
Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.
Our purpose and values
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.
What we can offer
Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:
• access to flexible work arrangements
• ongoing opportunities to learn and develop new capabilities
• a competitive remuneration package
• free secure underground parking
• free gym membership and access to recreational facilities
• on-site childcare, banking services, post office, value-for-money dining options and more.
Salary
Currently, the salary range for this position is $94,259 - $105,941 per annum.
Conditions of Employment
Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:
- Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen.
- Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
- Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.