Various Positions - Network Operations Officers PSL6 and PSL5
Date: 19 Mar 2025
Location: AU
Company: Department of Parliamentary Services
Job Details
Job Title: Various Positions - Network Operations Officers PSL6 and PSL5
Employment Type: Ongoing
Classification: Various
Closing Date: 11:30pm AEDT, 7 April 2025
Contact: Simon O'Toole, 02 6277 8641, simon.o'toole@aph.gov.au
The Opportunity
The Department of Parliamentary Services (DPS) is recruiting for Various Positions at the PSL5 and PSL6 level, within Cyber Security Branch.
The Information Services Division (ISD) delivers ICT to the Department of Parliamentary Services (DPS) staff as well as all other users of the Parliamentary computing network and ICT facilities. Within ISD, the Network Operations team is responsible for a variety of services and ICT capabilities, including the physical network infrastructure such as the local and wide area networks, gateway, load balancing and wireless technologies.
The Network Operations Officer PSL6 is responsible for contributing to the ongoing sustainment and operations of network technologies and infrastructure within the Department of Parliamentary Services. As a Network Operations Officer, you will be responsible for proactively responding to complex incidents, identifying environmental issues, monitoring systems and resolving problems, implementing changes and other IT service management processes across the operations of parliamentary network capabilities.
The Network Operations Officer PSL5 is responsible for participating in the ongoing sustainment and operations of network technologies and infrastructure within the Department of Parliamentary Services. As a Network Operations Officer, you will be responsible for proactively responding to moderately complex incidents, identifying environmental issues, monitoring systems and resolving problems, implementing changes and other IT service management processes across the operations of parliamentary network capabilities.
The roles will participate in and contribute to operations and project work relating to network infrastructure, including switches, local area network (LAN) cabling, software-defined (SD) wide area network (WAN), cloud networking and wireless technologies. You will liaise with senior engineers, operations management and project managers whilst demonstrating initiative in the application of network procedures and delivery of projects. You will contribute to the installation and configuration of network hardware and software for the Parliamentary local area network (LAN) as well as monitor network performance, availability and capacity.
Who we are looking for
As Network Operations Officer PSL6, your key responsibilities will be:
- Investigating network related incidents, planning and implementing changes and contributing to effective security and operations of ICT network technologies with the Parliamentary ICT Networks.
- Accurately logging incidents with detailed records and notes. Proactively take responsibility for network incidents and requests assigned to the Network Operations team.
- Undertaking installation of network hardware and cabling, as well as testing and troubleshooting connectivity issues.
- Working on network related projects, create and implement standard, normal and emergency network changes across the Parliamentary local area network.
- Communicating effectively, managing relationships, responding to phone enquires and engaging with the Parliamentary ICT service desk to resolve user issues.
As Network Operations Officer PSL5, your key responsibilities will be:
- Supporting the investigation of network related incidents, implementing moderately complex changes. Participating in effective security and operations of ICT network technologies with the Parliamentary ICT Networks.
- Accurately logging incidents with detailed records and notes. Proactively take responsibility for network incidents and requests assigned to the Network Operations team.
- Working as part of team responsible for the installation of network hardware and cabling, as well as testing and troubleshooting connectivity issues.
- Participating in operational planning for network infrastructure, contribute to the implementation of standard, normal and emergency network changes across the Parliamentary local area network.
- Communicating effectively, managing relationships, responding to phone enquires and engaging with the Parliamentary ICT service desk to resolve user issues.
Job Specific Requirements:
PSL6:-
• Tertiary qualifications in Information Technology or relevant ICT industry-based qualifications are desirable
• 3 + years’ experience managing and supporting networks in an enterprise environment including but not limited to switches, firewalls, LAN/WAN, Security, Load-Balancing and Wireless solutions.
• Ability to obtain and maintain a minimum Negative Vetting 1 security clearance.
PSL5:-
• Relevant ICT industry-based qualifications are desirable
• 1 + years’ experience managing and supporting networks in an enterprise environment including but not limited to switches, firewalls, LAN/WAN, Security, Load-Balancing and Wireless solutions.
• Ability to obtain and maintain a minimum Negative Vetting 1 security clearance.
At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.
Duty Statement
Classification: Various and PSL5
Branch: Cyber Security Branch
Section: Network Security & Operations
Immediate supervisor: Network Operations Manager
As Network Operations Officer (PSL6), your key responsibilities will be:
1. Investigate network related incidents, plan and implement changes and contribute to effective security and operations of ICT network technologies with the Parliamentary ICT Networks.
2. Accurately log incidents with detailed records and notes. Proactively take responsibility for network incidents and requests assigned to the Network Operations team.
3. Undertake installation of network hardware and cabling, as well as testing and troubleshooting connectivity issues.
4. Work on network related projects, create and implement standard, normal and emergency network changes across the Parliamentary local area network.
5. Communicate effectively, manage relationships, respond to phone enquires and engage with the Parliamentary ICT service desk to resolve user issues with a focus on customer service
As Network Operations Office (PSL5), your key responsibilities will be:
1. Support the investigation of network related incidents, implement moderately complex changes. Participate in effective security and operations of ICT network technologies with the Parliamentary ICT Networks.
2. Accurately log incidents with detailed records and notes. Proactively take responsibility for network incidents and requests assigned to the Network Operations team.
3. Work as part of team responsible for the installation of network hardware and cabling, as well as testing and troubleshooting connectivity issues.
4. Participate in operational planning for network infrastructure, contribute to the implementation of standard, normal and emergency network changes across the Parliamentary local area network.
5. Communicate effectively, manage relationships, respond to phone enquires and engage with the Parliamentary ICT service desk to resolve user issues with a focus on customer service.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
How to apply
Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.
Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.
Our purpose and values
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.
What we can offer
Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:
• access to flexible work arrangements
• ongoing opportunities to learn and develop new capabilities
• a competitive remuneration package
• free secure underground parking
• free gym membership and access to recreational facilities
• on-site childcare, banking services, post office, value-for-money dining options and more.
Salary
An attractive salary, which could be negotiated with the successful candidate, is on offer.
Conditions of Employment
Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:
• Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen.
• Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
• Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.