Tour Guide - Casual/non-ongoing/ongoing

Job Details

Job Title: Tour Guide - Casual/non-ongoing/ongoing

Employment Type: Ongoing/Non-Ongoing

Classification: Parliamentary Service Level 2

Closing Date: 11:30pm AEDT, 15 February 2026

Contact: David Richardson, 62772639, David.Richardson@aph.gov.au

The Opportunity

Join us at Australian Parliament House – play a part in our democracy! 

Would you like to work in one of Australia’s most iconic buildings, Parliament House, in a rewarding customer service role where you’ll be supported with mentoring and training, and enjoy fantastic benefits including:

Free car parking,
Free gym membership, and
A competitive salary.

About the role

As an Australian Parliament House Tour Guide, you’ll welcome all visitors into the building, deliver engaging tours that bring the story of Australia’s democracy and Parliament House to life. 

You’ll assist visitors connect with the building’s history and national significance, while ensuring every experience is world-class.

Who we are looking for

We’re seeking enthusiastic communicators who can collaborate effectively within a large, diverse team of passionate professionals. If you love learning, sharing knowledge and enjoy meeting people, and thrive in a dynamic environment, this is the perfect opportunity for you.

What we can offer

Flexible shifts across a 7-day roster – full or part days available

Working in a building that’s open 364 days a year, offering variety and excitement every day.

Successful applicants will need to:

Be able to walk and stand on a range of surfaces.
Work on a roster where weekend, public holidays and some after-hours work may be required.  
Use voice amplification equipment for some aspects of the Tour Guide role.
Wear a uniform.
Successful candidates will undertake a pre-employment medical assessment prior to commencing work. 

Timeline

Interviews for shortlisted candidates in mid-March, with commencement from May.

Ready to inspire and engage visitors at the heart of Australia’s democracy? Apply now and start your journey at Australian Parliament House!

Please submit a 500-word response detailing your customer service experience and interest in the role. Please also submit an resume relevant to the role.

Job Specific Requirements: 

• Obtain and maintain a Working With Vulnerable People (WWVP) Card
• The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.

At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

Duty Statement

Classification: Parliamentary Service Level 2 

Branch: Parliamentary Engagement Branch 

Section: Visitor Engagement 

Immediate supervisor: Operations Manager  

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 2 classification. The duties will include, but are not limited to, the following:

1.    Deliver a high standard of engaging tours to a diverse range of visitors, including school groups, building occupants and international delegations. 
2.    Provide high quality customer service to all visitors and building occupants at Australian Parliament House.
3.    Support the Visitor Engagement team to ensure all visitors and building occupants are provided with a high standard across all service points, including tours, cloaking services, and visitor information.
4.    Support the strategic direction for Visitor Engagement, as part of the overall strategy of the Parliamentary Engagement Branch. 
5.    As part of a team, participate in learning and professional development programs to enrich your knowledge and develop skills.
6.    Perform administration and other duties as required by the management team, aligning to work level standards.

Selection Criteria

1. Communicates with Influence 

•    Well-developed interpersonal communication, ideally developed in a customer service role.
•    An ability to participate in a training program to support confidence in and effective delivery of excellent customer service and visitor experiences. 
•    Adapts communication style to address the needs of different audiences.
•    Excellent speaking and presentation skills.

2. Achieves results in a customer focused workplace

•    Demonstrated experience in delivering high quality customer service for visitors and guests. 
•    Ability to gain skills to present and communicate to a wide variety of audiences in a national cultural institution setting.
•    Works proactively with colleagues and roster requirements to meet deadlines and time frames.
•    Ability and willingness to utilise a variety of computer applications including the Microsoft Office suite and bookings systems. 

3. Displays personal drive and integrity

•    Takes personal responsibility for accurate completion of work.
•    Remains positive and responds to pressure in a calm manner.
•    An ability to take responsibility for allocated tasks and work in line with appropriate policy and work procedures.

4. Supports productive working relationships

•    Ability to work as a flexible member of a team to support organisational goals, values and codes of conduct.
•    Builds and sustains positive relationships with team members and customers.
•    Works closely with team members to achieve results and operates as an effective team member.

Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.

How to apply

Please upload a pitch (500 words maximum) describing how your skills and experience would contribute to the role and work of the department. 

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role. 

Our purpose and values

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.  

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace. 

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

What we can offer

Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:  

•    access to flexible work arrangements 
•    ongoing opportunities to learn and develop new capabilities 
•    a competitive remuneration package
•    free secure underground parking
•    free gym membership and access to recreational facilities
•    on-site childcare, banking services, post office, value-for-money dining options and more.

Salary

Currently, the salary range for this position is $71,310 - $76,554 per annum.

Conditions of Employment

Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

•    Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen. 

•    Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check. 

•    Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.