Systems Operations Administrators - Various PSL5/6

Job Details

Job Title: Systems Operations Administrators - Various PSL5/6

Employment Type: Ongoing/Non-Ongoing

Classification: Parliamentary Service Level 5/6

Closing Date: 11:30pm AEDT, 21 August 2026

Contact: Peter DeWitt, 02 6277 2873, peter.dewitt@aph.gov.au

The Opportunity

The Department of Parliamentary Services (DPS) is looking for motivated systems professionals to join the Cyber Security Branch, with opportunities available at two classification levels: Parliamentary Services Level 5 System Administrator and Parliamentary Executive Level 6 Systems Operations Administrator.

This is an opportunity to be part of a team that keeps Parliamentary ICT systems secure, available and performing every day. The Information Services Division (ISD) delivers ICT services across Parliament House and associated parliamentary environments, with the Network Security Operations section responsible for supporting the systems and infrastructure services that enable people, applications and critical parliamentary functions.

In these roles, you will work across a broad enterprise systems environment, supporting services such as server platforms, operating systems, virtualisation, Azure Local HCI, Azure Cloud, VMware vCenter, system monitoring, patching, upgrades, access administration, backups, restores and operational support activities.

You will join a collaborative technical team that works closely with engineers, operations teams, project teams, vendors and service providers to solve problems, improve services and support the technology that enables the work of the Parliament.

As a System Administrator, you will build and apply your systems operations capability by supporting monitoring, troubleshooting, incident and service request resolution, routine system changes, installation and configuration activities, documentation and customer-focused support.

As a Systems Operations Administrator, you will take on more complex technical work, coordinate system changes, support system refresh and transition activities, help resolve challenging incidents, improve operational practices and share your knowledge with others in the team.

Alongside meaningful work in a unique environment, Parliament House offers a range of workplace benefits, including free car parking and free use of onsite facilities such as the gym, tennis courts and swimming pool.

Who we are looking for

Who we are looking for in Systems Operations roles:-

We are looking for people who enjoy solving technical problems, working with others and contributing to services that matter. You will bring a strong customer focus, sound judgement, clear communication skills and the ability to work across both operational support and improvement activities.

System Administrator PSL 5 role:

This role is ideal for someone who has a solid foundation in systems administration and wants to continue developing in a secure, enterprise-scale ICT environment. You will be supported to apply your technical skills, follow established procedures, help resolve incidents and service requests, contribute to routine system changes and maintain clear operational documentation.

• Support system monitoring, incident investigation and service request resolution.
• Assist with server, operating system, virtualisation, cloud and infrastructure administration activities.
• Contribute to approved standard and routine system changes, including patching, upgrades and configuration tasks.
• Maintain accurate records, documentation, guides and operational notes.
• Work collaboratively with the Parliamentary ICT service desk, senior systems officers, engineers and other stakeholders.

Systems Operations Administrator PSL 6 role:

This role is suited to someone with deeper systems operations experience who is ready to take on more complex work and help shape better operational outcomes. You will use your technical judgement to resolve system issues, coordinate changes, support project delivery, improve procedures and provide practical guidance to other team members.

• Investigate and resolve more complex system incidents and service requests.
• Plan, coordinate and implement approved system changes.
• Support the effective operation and security of Parliamentary ICT systems and infrastructure technologies.
• Contribute to system-related projects, refresh activities and operational transition work.
• Support installation, configuration, monitoring and troubleshooting of system hardware, software, virtualisation and cloud platforms.
• Contribute to system standards, documentation, procedures and continuous improvement.

Job Specific Requirements:

• The successful applicants will be required to obtain and maintain a Negative Vetting Level 1 security clearance.
• Relevant academic and/or professional qualifications in Information Technology, systems administration, cyber security or a related computing field are desirable.
• Experience in an enterprise systems environment would be highly regarded, including exposure to server administration, operating systems, virtualisation platforms, Azure Local HCI, Azure Cloud, VMware vCenter, system monitoring, incident management, problem management, change management, installation, configuration, testing, patching, upgrades, backups, restores and troubleshooting.
• Awareness of government ICT security frameworks, including the Information Security Manual, Essential Eight and Protective Security Policy Framework, would be highly regarded.
• The roles may require participation in an on-call ICT support roster and occasional out-of-hours work to support operational requirements, project activities and parliamentary sitting periods.

At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

Duty Statement

Classification: PSL5

Branch: Cyber Security 

Section: Network Security & Operations 

Immediate supervisor: Assistant Director, Systems Operations Lead

Duty Statement

Under limited direction undertake duties in accordance with the agreed standards for Parliamentary Service Level 5. The duties will include, but are not limited to, the following:

1.    Plan and implement system changes following standards and procedures.

2.    Identify and manage system problems, work with stakeholders to resolve complex issues and recommend solutions, while communicating impacts, performance, and actions.

3.    Monitor system health, responding to alerts and incidents in line with standard operating procedures and liaise with other technical and business areas as required.

4.    Provide user and system administration, including common tasks such as OS patching and upgrades, administrator level user access, coordinate system and data backups and restores, and general administration functions in line with security and operational needs.

5.    Create and maintain documentation, guides, and procedures to support team operations and long-term goals.

6.    Build strong relationships with stakeholders and users to provide high-quality support for relevant business areas.

Selection Criteria

1.    Deliver Results

Provide high quality professional services, advice, and facilities to support the Parliament, our staff and community using resources appropriately.

2.    Focus on Priorities

    
Effectively plan and prioritise work to ensure Parliamentarians are supported in their work, the activities we undertake are relevant and in line with needs, and we are responsive to the future.

3.    Think Critically    

Engage in reflective thinking to clearly and rationally, analyse and understand the logical connection between ideas and the broader context to develop practical solutions.

4.    Work Collaboratively    

Work as part of a team, share knowledge and learning and value each other’s contributions.

 
5.    Communicate clearly    

Use clear, concise, and regular communication skills, both oral and written, to enhance services and relationships with section clients.

Duty Statement

Under limited direction undertake duties in accordance with the agreed standards for Parliamentary Service Level 6. The duties will include, but are not limited to, the following:

1.    Plan and implement system changes following standards and procedures.

2.    Identify and manage system problems, work with stakeholders to resolve complex issues and recommend solutions, while communicating impacts, performance, and actions.

3.    Monitor system health, responding to alerts and incidents in line with standard operating procedures and liaise with other technical and business areas as required.

4.    Provide user and system administration, including common tasks such as OS patching and upgrades, administrator level user access, coordinate system and data backups and restores, and general administration functions in line with security and operational needs.

5.    Create and maintain documentation, guides, and procedures to support team operations and long-term goals.

6.    Build strong relationships with stakeholders and users to provide high-quality support for relevant business areas.

Selection Criteria

1.    Lead with purpose and inspire direction    

Demonstrate leadership in improving system health, customer service and service delivery standards whilst maintaining operational excellence.

2.    Build and Develop People Capability    

Develop a culture of continuous learning and a foundation for future skills and portable capability.

3.    Think Critically

    
Engage in reflective thinking to clearly and rationally, analyse and understand the logical connection between ideas and the broader context to develop practical solutions.

4.    Focus on Priorities    

Effectively plan and prioritise work to ensure activities undertaken are relevant and meet the needs of security operations to enable positive security outcomes and strengthen the physical security of the Australian Parliament House.

  
5.    Innovation

  
Identify innovative ways to meet the demands of the changing security landscape and operational changes to enable the protection of Australian Parliament House occupants.  

How to apply

Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department. 

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role. 

For additional guidance when crafting you application, please refer to the the DPS Recruitment Candidate Information Pack, which provides helpful tips on how to structure your pitch and highlight your most relevant skills and experience effectively.

Our purpose and values

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.  

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace. 

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

What we can offer

Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:  

• flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational needs of the roles
• ongoing opportunities to learn and develop new capabilities 
• a competitive remuneration package
• free on-site parking
• free gym membership and access to recreational facilities available a APH
• childcare (pending availability), banking services, post office, value-for-money dining options and more available at APH.

Salary

Currently, the salary range for this position is PSL5 $92,450 - $99,185 and PSL6 $101,168 - 113,706 per annum

Conditions of Employment

Employment opportunities at the department are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

• Australian citizenship: Section 22 of the Parliamentary Service Act 1999 requires that employees of the Parliamentary Service are generally required to be Australian citizens. However, if you are not an Australian citizen you may be considered for engagement on the condition that you are able to gain Australian Citizenship within a specified time. Failure to obtain citizenship within the timeframe could lead to termination of employment.
  
  
• Loss and resumption of Australian citizenship: Under historical provisions of the Australian Citizenship Act 1948 (section 17), some Australian citizens automatically lost their citizenship if they voluntarily acquired the citizenship of another country between 26 January 1949 and 3 April 2002. This loss occurred by operation of law and may not have been known to the individual at the time. Although these provisions were repealed in 2002 to allow dual citizenship, the repeal did not restore citizenship that was previously lost. Individuals who believe they may be affected are recommended to seek advice about resuming their Australian citizenship. Further information, is available on the Department of Home Affairs website.
• Applicants who progress to the offer stage with our department who have been affected by the loss of citizenship as outlined above will be required to demonstrate within a reasonable time that they have resumed, or are actively undertaking the process to resume, Australian citizenship.
  
  
• Security clearance and character clearance: the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
  
  
• Health assessment: a pre-employment health assessment will be required where there are physical or medical requirements for the role.
  
  
• External Work Approval: Employees must seek approval for any paid employment outside the department and declare voluntary activities that could impact their role.