Parliamentary Security Operations Room (PSOR) Operator

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Date: 20 Nov 2025

Location: AU

Company: Department of Parliamentary Services

Job Details

  

Job Title: Parliamentary Security Operations Room (PSOR) Operator

Employment Type: Ongoing

Classification: Parliamentary Service Level 3

Closing Date: 11:30pm AEDT, 7 December 2025 

Contact: Neil Kane, 0262775899, neil.kane@aph.gov.au (09:00am to 03:00pm Monday to Friday)

 

The Opportunity

 

The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 3 Parliamentary Security Operations Room (PSOR) Operator within Security Operations. Reporting to the Parliamentary Security Operations Room (PSOR) Manager, the control room operator is responsible for access control, operating security and emergency management systems, responding to potential incidents and assisting with the coordination of resources for the provision of a safer and secure physical environment at the Australian Parliament House (APH).

 

Security Division is responsible for the provision of security services, including daily operational security, policy management, building security, parking services, visitor access, security risk management, resilience planning and emergency management. Security Division works in partnership with the Australian Federal Police (AFP) to ensure the safety and security of Australian Parliament House (APH) occupants and visitors.

Who we are looking for

  

We are seeking highly motivated and organised Operators to join our dynamic team. The ideal candidate should be proactive, detail-oriented, and able to handle multiple tasks efficiently. As a PSOR Operator, you will play a vital role in ensuring the smooth functioning of the PSOR daily operations.

 

Our ideal candidate will have:

  • The ability to demonstrate sound judgement and strong environmental awareness is integral for this role

 

Job Specific Requirements: 

 

  • Previous experience working in a control room environment, including monitoring CCTV and managing electronic access control arrangements is desirable.
  • Must be able to work a 12 hour rotating roster.
  • The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.

 

 

If you are a successful candidate, you will be required to:

  • Complete an intensive training program, including Operational Safety Training, to a satisfactory standard.
  • Obtain and maintain a First Aid Certificate.
  • Complete annual refresher training on operational safety and first response emergency procedures.

 

You may also be required to complete a fitness test. To pass the fitness test, you must be able to:
 

If you are selected through the Assessment Centre, you will be required to complete a fitness test at Parliament House. To pass the fitness test, you must be able to:

  • Complete a cardio test
  • Do 10 pushups
  • Do 20 sit ups
  • Drag a 50kg dummy for 20m
  • Hand grip test.


At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

 

Duty Statement

  

Classification: Parliamentary Service Level 3 

Branch: Security Operations 

Section: Security Operations and Emergency Mgmt 

Immediate supervisor: PSOR Team Leaders

 

Duty Statement

Under limited/general direction undertake duties in accordance with the agreed standards for the specified classification. The duties will include, but are not limited to, the following:

1.    Operate the full range of complex PSOR security systems, including access control systems, CCTV, EWIS, and other security infrastructure.

2.    Comply with, and provide sound advice relating to, APH Security policies and procedures, including the CCTV (Closed-Circuit Television) and EACS (Electronic Access Control System) Codes of Practice.

3.    Identify, monitor, and escalate potential security risks and incidents which may impact the safety and security of APH.

4.    Liaise with a wide range of internal and external stakeholders via phone, radio, and email communication systems, ensuring accurate and sound advice.

5.    Triage routine enquiries and access requests, through to complex dignitary scenarios, threats against the building and occupants, building emergency situations, and building security events.

6.    Support and advise the Parliament Security Service, Australian Federal Police, ACT Fire Brigade, ACT Ambulance Service, and other emergency agencies in response to security and emergency events.

7.    With limited supervision, complete timely and accurate incident reports, fault reports, virtual patrols of APH, and shift handovers.

8.    Maintain the core competencies of a PSOR Operator and assist in the learning and development of PSOR colleagues and trainees.

9.    Other reasonable duties as requested.

 


Selection Criteria 

  1. Demonstrated performance in the operation of technical systems in an operations room/control centre environment.
  2. Sound communication and interpersonal skills, and a demonstrated commitment to achieving quality customer/client service.
  3. Proven ability to achieve results, work under pressure with close attention to detail, to organise priorities and meet deadlines.
  4. Demonstrated ability to positively contribute within a small team environment to meet organisational objectives.
  5. Demonstrated ability to respond positively to continual change within an organisation.
  6. Ability to maintain and keep accurate and detailed incident reports, capturing relevant information.
  7. Eligibility, qualifications and/or other requirements:
    • Previous experience working in a control room environment, including monitoring CCTV and managing electronic access control arrangements is desirable.
    • Successful candidates may be required to obtain a minimum of Certificate III Security Operations (Control Room Operations) or equivalent within 12 months of commencing in the role.
    • Work on site, on a rotating shift-work arrangement, including night and weekend shifts

 

 


Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.

 

How to apply

 

Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department. 

 

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role. 

 

For additional guidance when crafting you application, please refer to the the DPS Recruitment Candidate Information Pack, which provides helpful tips on how to structure your pitch and highlight your most relevant skills and experience effectively.

 

Our purpose and values

 

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.  

 

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace. 

 

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

 

What we can offer

 

Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:  

 

  • flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational needs of the roles
  • ongoing opportunities to learn and develop new capabilities 
  • a competitive remuneration package
  • free on-site parking
  • free gym membership and access to recreational facilities available a APH
  • childcare (pending availability), banking services, post office, value-for-money dining options and more available at APH.

 

Salary

 

Currently, the salary range for this position is $75,685 - $79,091 per annum.

 

Conditions of Employment

 

Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

 

•    Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen. 

 

•    Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check. 

 

•    Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.