Manager, Operations and Procurement

Job Details

Job Title: Manager, Operations and Procurement

Employment Type: Ongoing

Classification: Parliamentary Service Level 6

Closing Date: 11:30pm AEDT, 12 June 2025

Contact: Belinda Armstrong, 6277 2789, belinda.armstrong@aph.gov.au

The Opportunity

The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 6 Manager, Operations and Procurement within Parliamentary Engagement Branch. 

The Manager - Operations and Procurement position will provide leadership for a team of customer service assistants to manage the day-to-day operations of the Parliament Shop, product procurement and inventory management.  

The Parliament Shop and E-commerce section is part of the Parliamentary Engagement Branch (PEB), delivering the Parliament Shop business strategy and establishing a destination shop (onsite and online) to enhance the Australian Parliament’s status as a building and location of national significance. The branch’s business and cultural change strategies are underpinned by extraordinary customer service which will enhance the visitor experience, deepen community engagement, build understanding of the art and architecture, and support the work of the Australian Parliament. The section is committed to being a sustainable, efficient, and collaborative team that embraces innovation and change to deliver exceptional retail experiences.

The successful applicant will report to the Assistant Director, Parliament Shop and E-Commerce. You will be an experienced retail leader who is a confident communicator with engaging interpersonal skills. You will support the strategies and sales targets that underpin the Shop business strategy and be committed to continuous improvement to achieve business goals.

Who we are looking for

The ideal candidate will be an experienced retail leader who is passionate about exceeding customer expectations and building a high performing retail team. With a solid understanding of retail operations, procurement and inventory management you will ensure the Shop is operating efficiently and will look for ways to improve processes and implement strategies to achieve results both in store and online.  
 
If you believe that you are a good fit for DPS and have the requisite skills and experience for the role we would like to hear from you.

Job Specific Requirements:

• Minimum of 5+ years’ experience leading high performing customer service team.
• Effective communicator, both verbal and written.
• Experience using point of sale systems with a working knowledge of office IT systems and online shop order fulfillment.
• Experience working in government agencies would be highly regarded.
• The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.

At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

Duty Statement

Classification: Parliamentary Service Level 6 

Branch: Parliamentary Engagement Branch 

Section: E-Commerce and Product Development 

Immediate supervisor: Assistant Director, Parliament Shop and E-commerce

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 6 classification. The duties will include, but are not limited to, the following:

1. Lead the operations of the Parliament Shop including the recruitment of retail staff, onboarding and implementation of individual work plans. Work with the Manager - Sales and Customer Service to develop and implement training plans.

2. Develop and manage rosters in line with operational and financial requirements. Manage leave requests and ensure rosters are accurately reflected and managed in KRONOS (rostering system).

3. Manage accurate inventory control including procurement, invoice payment, receipt of stock, supplier returns, disposals and updating point of sale. Support the Assistant Director, Parliament Shop and E-Commerce in the implementation of the biannual Parliament Shop stocktake.

4. Development and management of Shop standard operating procedures including WHS processes and general duties as briefed to support the operations of the Parliament Shop.

5. Support the Assistant Director to develop visual merchandising plans that engage customers and showcase products including incorporating seasonal themes, and in consultation with the retail team supervisors who implement merchandising in store.

6. Deliver clear and effective communications both face to face and written including OneNote, email and Teams to share information with the retail team.

7. Understand and support the strategic direction of the PEB and specifically the Parliament Shop and E-Commerce section.

8. When required, backfill Manager - Sales and Customer Service and Retail Team leaders to undertake banking, opening and closing sales reconciliation and processing of refunds and returns.

Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.

Selection Criteria

1. Supports strategic direction 

a. Understands the PEB’s organisational goals and the Parliament Shop’s operational goals.

b. Demonstrated experience in the supervision and delivery of high-quality customer service in a dynamic working environment.

c. Demonstrates experience in developing team goals, strategies and workplans in a retail environment. 

2. Achieves results

a. Developed management skills, including ability to work to deadlines, organise priorities and manage resources to achieve agreed goals.

b. Contributes own expertise to continually improve operational processes and achieve outcomes for PEB.

c. Responds positively to change.

3. Supports productive working relationships

a. Proven experience building and sustaining positive relationships with team members, Branch colleagues and stakeholders.

b. Demonstrated ability to work collaboratively, consulting and sharing information to ensure the Parliament Shop team and stakeholders are kept informed.

4. Displays personal drive and integrity

a. Attention to detail to support responsible commercial transactions, reporting, stocktakes, inventory control and point of sale system.

b. Demonstrated public service professionalism, applying values and code of conduct to own and teamwork practices to ensure highest standard of delivery.

 
5. Communicates with influence

a. Experience in delivering and supervising customer services in a retail or related environment to meet the needs of diverse audiences and customers.

b. Well-developed written and verbal communication skills including the ability to contribute to the development of policy, procedures and high-quality reports. 

How to apply

Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department. 

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role. 

For additional guidance when crafting you application, please refer to the the DPS Recruitment Candidate Information Pack, which provides helpful tips on how to structure your pitch and highlight your most relevant skills and experience effectively.

Our purpose and values

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.  

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace. 

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

What we can offer

Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:  

•    access to flexible work arrangements 
•    ongoing opportunities to learn and develop new capabilities 
•    a competitive remuneration package
•    free secure underground parking
•    free gym membership and access to recreational facilities
•    on-site childcare, banking services, post office, value-for-money dining options and more.

Salary

Currently, the salary range for this position is $97,841 - $109,967 per annum.

Conditions of Employment

Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

•    Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen. 

•    Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check. 

•    Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.