House Services Coordinator

Job Details

Job Title: House Services Coordinator

Employment Type: Non-Ongoing (Specified Term)

Classification: Parliamentary Service Level 4

Closing Date: 11:30pm AEDT, 8 April 2025 

Contact: Saral Ghimire, 02 6277 5146, Saral.Ghimire@aph.gov.au

The Opportunity

The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 4 House Services Coordinator within Commercial Operations Branch. 

The Australian Parliament House (APH) House Services Team delivers high quality food and beverage services to building occupants and visitors that showcase products of the local region and position APH as a destination of choice. Services will be delivered through a range of venues, kitchens and retail outlets that include venues for function catering, a la carte, bistro, café.

The House Services Coordinator is responsible for a sustainable catering model which is capable of delivering over 500,000 covers annually. The House Services Coordinator will work amongst a small team to deliver services.

We are looking for an enthusiastic and motivated individual to fit into a fast-paced environment working collaboratively to provide services to the Parliament.

Who we are looking for

Our ideal candidate will:

• Be flexible, adaptable and agile in a changeable and reactive environment,
• Have strong communication and inter-personal skills,
• Have a demonstrated ability to manage and lead a small team, and
• Be resilient, able to cope with periods of operational pressure and willing to respond to change.

The successful candidate will have professional experience in the delivery of food services/catering, ideally in a multi-faceted venue. The applicant will have the skills and attributes to deliver high quality catering outcomes for DPS, experience working successfully with stakeholders and managing relationships.

Peak service times are Monday to Thursday on parliamentary sitting weeks (approximately 20 weeks per year). Shift work may be required during parliamentary sitting weeks.

Job Specific Requirements: 

• Required to work extended and/or irregular hours on an "as required" basis.
• May be deployed to duties of an equivalent level in this or another area of the Catering and Events Team to meet changing work priorities.
• The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.

At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

Duty Statement

Classification: Parliamentary Service Level 4 

Branch: Commercial Operations Branch 

Section: APH Catering 

Immediate supervisor: Assistant Director Event Operations and Sales

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 4 classification. The duties will include, but are not limited to, the following:

1.    As a member of the APH House Services Team, deliver events and catering services at APH through an in-house service delivery model that provides a high standard of food and beverage service across all outlets and event venues to a wide range of stakeholders. 
2.    Ensure all sales enquiries and bookings are managed in a professional, polite, timey, accurate and efficient manner.
3.    Maintain records of all enquiries and bookings in the event booking system and ensure all aspects of bookings including financial processes are performed in accordance with DPS policies and procedures. 
4.    Coordinate event delivery and logistics with multiple stakeholders from start to finish, including;

• Respond to enquiries and generate accurate proposals
• Facilitate event delivery in collaboration with back of house and House Services team
• Provide prompt and accurate invoicing in consultation with DPS Finance Branch. 

5.    Maintain high quality service standards in accordance with procedures focussed on effective marketing, high customer satisfaction levels.
6.    Work collaboratively with multiple stakeholders to provide products, services and information regarding event venues and catering services offered at APH. Key stakeholders include building occupants, other parliamentary departments, parliamentarians, corporate clients, vendors, professional conference organisers and the general public.
7.    Act as the lead coordinator for the House Services Team, including rosters, working closely with labour hire personnel and back of house staff. 
8.    Maintain knowledge of HACCP food safety program, WHS practices and contemporary hospitality industry trends.
9.    Other duties as required by not limited to:

• Working in retail outlets when assistance is required
• Additional administrative duties.

Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.

How to apply

Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department. 

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role. 

For additional guidance when crafting you application, please refer to the the DPS Recruitment Candidate Information Pack, which provides helpful tips on how to structure your pitch and highlight your most relevant skills and experience effectively.

Our purpose and values

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.  

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace. 

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

What we can offer

Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:  

•    access to flexible work arrangements 
•    ongoing opportunities to learn and develop new capabilities 
•    a competitive remuneration package
•    free secure underground parking
•    free gym membership and access to recreational facilities
•    on-site childcare, banking services, post office, value-for-money dining options and more.

Salary

Currently, the salary range for this position is $80,672 - $87,659 per annum.

Conditions of Employment

Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

•    Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen. 

•    Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check. 

•    Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.