DPS Visitor Engagement Concierge Temporary Employment Register 2025/2026

About the Department of Parliamentary Services

The Department of Parliamentary Services (DPS) supports the functions of the Australian Parliament and the work of Parliamentarians through the provision of professional services, advice and facilities, the ongoing maintenance of Australian Parliament House (APH); and ensuring the building, and the important activity that takes place within, are accessible.

Employing over 1,000 people, DPS works to deliver a diverse range of services including: security, reporting and broadcasting, library research, catering, visitor experience, art collections, building design integrity, Hansard, information technology and maintenance. The Department also has corporate and administrative functions including Human Resources, to support a growing diverse workforce.

Are you a customer service professional looking for seasonal work?

Do you want to work in one of Australia’s most iconic buildings, Parliament House, in a rewarding customer service role supported by training, together with other benefits including free gym membership, free parking and a competitive salary?

The Department of Parliamentary Services (DPS) is seeking customer focused, passionate and hardworking people, to support the Visitor Engagement team. The Visitor Engagement team provides world class customer service and support to all visitors of Australian Parliament House

Our ideal candidates will: 

• have proven success in customer service
• have a can-do attitude and strong work ethic
• be customer focused 
• enjoy working in a team, and 
• thrive in a dynamic and fast-paced environment.

Roles available - Concierge

The Concierge team offers exceptional customer service and support within Australian Parliament House to parliamentarians, staff, visitors, dignitaries, and school students, from when they first enter the building until they depart. The team performs concierge tasks including guest pass issue, lost property support, cloaking and provision of school’s hospitality.

We are looking to fill several part-time, sessional or casual positions and are seeking staff for our weekday operations during Parliamentary Sitting periods. This is usually four days a week, over about eighteen sitting weeks a year. Please see Parliamentary sittings | PM&C and Events Calendar – Parliament of Australia for more information on sitting dates.

The position requires the successful applicant to:    

• Obtain and maintain a current working with vulnerable people card (WWVP)
• Be walking and standing on a range of surfaces. It also requires talking and interacting with the public and building occupants for extended periods. 
• Work weekdays, that might start at 6am or end at 8pm.
• Wear a uniform. 

The Temporary Employment Register

This register is designed to establish a database of appropriately skilled and experienced individuals, who may, at short notice, be further assessed to fill temporary non-ongoing positions for up to 18 months. Non-ongoing (temporary) employment opportunities may be offered on a full time, part time or intermittent / irregular (casual) basis.

You will only be contacted regarding your application if a vacancy arises that matches your skills and experience. There is no guarantee that an offer of employment will be made whilst your application remains on the register.

Conditions of employment

Employment opportunities at the Department of Parliamentary Services is subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

Australian citizenship – to be eligible for employment with DPS, you must be an Australian citizen. 

Security clearance and character clearance – if selected, you will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check. 

Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.

External Work Approval – Employees must seek approval for any paid employment outside the department and declare voluntary activities that could impact their role.

How to apply

Applicants are invited to register their interest by completing the online application form. Please ensure you nominate your Temporary Employment Register 'Area of interest/s' and 'Classification'.

Complete the application form which includes uploading a copy of your CV and a pitch (500 words maximum), addressing the following 2 questions:

1. Why are you interested in sessional work at Australian Parliament House?
2. What customer service and team experience would you bring to this role?

Important notes

• There is no guarantee that an offer of employment will be made whilst your application remains on the register.

Classifications

• Parliamentary Service Level (PSL) positions are similar to Australian Public Service (APS) positions. 
• Parliamentary Executive Level (PEL) positions are similar to Australian Public Service Executive Level (EL) positions.  

Closing date

The DPS Visitor Engagement Concierge Temporary Employment Register will remain active for 12 months, closing 11:30pm Tuesday, 30 June 2026. After this time, you will need to renew your registration by re-applying.

Contact details

Name: Veronika Troselj
Phone Number: (02) 6277 5301 
Email: veronika.troselj@aph.gov.au

Our purpose and values

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision-making to our interactions with stakeholders and each other.  

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace. 

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.