Barista and Head Barista

Job Details

Job Title: Barista and Head Barista

Employment Type: Ongoing/Non-Ongoing

Classification: Parliamentary Service Level 1

Closing Date: 11:30pm AEDT, 21 July 2025

Contact: Sophie Travis, 0472876203, sophie.travis@aph.gov.au

The Opportunity

The Department of Parliamentary Services (DPS) is seeking skilled and service-oriented Baristas and Head Baristas to join the APH Catering and Events team at Australian Parliament House.

This is a unique opportunity to work in one of Australia’s most recognisable venues, where you will enjoy a competitive salary, free parking, and complimentary gym membership. As part of a professional and supportive team, you will contribute to the delivery of high-quality coffee and beverage services across several retail outlets, including the Staff Dining Room, Queens Terrace Café, Coffee Hub, and Coffee Cart.

The APH Catering and Events team is responsible for providing consistent, high-standard food and beverage services to parliamentarians, staff, and visitors. We are proud of our commitment to quality, professionalism, and customer satisfaction. Whether you are an experienced barista or ready to step into a leadership role as Head Barista, this is an opportunity to be part of a team that values excellence and collaboration.

Who we are looking for

We are looking for enthusiastic and experienced hospitality professionals who are passionate about coffee and committed to delivering exceptional service in a fast-paced, customer-focused environment.

To be successful in these roles, you will demonstrate:

For Baristas: At least two years’ experience preparing and serving high-quality coffee, with a strong understanding of coffee equipment and brewing techniques

For Head Baristas: A minimum of three years’ experience in a similar role, with demonstrated leadership skills and the ability to train and support a team

A strong customer service focus, with the ability to engage professionally and courteously with a wide range of stakeholders

Sound knowledge of food safety and hygiene practices, including HACCP requirements

Excellent communication skills and a collaborative approach to working within a team

If you are passionate about coffee, take pride in your work, and are ready to contribute to a high-performing team in a prestigious setting, we encourage you to apply.

Job Specific Requirements: 

A current Responsible Service of Alcohol certificate. If not currently held, this certificate must be obtained and be maintained.

Qualifications in hospitality or retail catering are highly desirable, showcasing your dedication to the industry are highly desirable.

The occupant of this position must be willing to work according to a roster and work overtime if required. Penalty and overtime rates apply.

The occupant of this position is required to wear a uniform as directed and present in a professional manner at all times when on duty.

The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.

At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

Duty Statement

Classification: Parliamentary Service Level 1 

Branch: Commercial Operations 

Section: APH Catering 

Immediate supervisor: [Recruitment insert supervisor position title] 

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 1 classification. The duties will include, but are not limited to, the following:

1. As a member of the DPS Catering Team, assist with the delivery food and beverage services at Australian Parliament House for: 

a. Staff Dining Room 
b. Queens Terrace Café 
c. Coffee Hub 
d. Coffee Cart, and 
e. in other outlets as required

 
2. Prepare and serve high-quality coffee and other beverages, ensuring consistency and excellence in every cup. 

  
3. Follow service level standards and standard operating procedures to ensure delivery of food and beverage services is of a high standard and meets stakeholder needs.

  
4. Ensure a high standard of customer service is maintained at all times. Address customer inquiries, feedback, and complaints promptly and professionally.

 
5. Maintain knowledge of food handling and WHS practices and contemporary hospitality industry trends.
 

6. Maintain a professional rapport and working relationship with fellow team members, stakeholders, building occupant’s and visitors. 

7. Other duties as required. 

Additional duties for Head Barista (PSL 2), but are not limited to, the following: 

 
8. Supervise and deliver barista training for the front of house team. 

9. Provide accurate and current information to team members on APH Catering/Front of House procedures, guidelines, and policies.

 
10. Work closely with Retail Supervisors to develop and maintain a motivated and high performing team committed to providing a consistent, efficient, and friendly service for customers, and exceeds customer expectations.
 

11. Have accountability for the completion of allocated tasks within required timeframes and in compliance with set procedures. 

Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.

How to apply

Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department. 

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role. 

For additional guidance when crafting you application, please refer to the the DPS Recruitment Candidate Information Pack, which provides helpful tips on how to structure your pitch and highlight your most relevant skills and experience effectively.

Our purpose and values

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.  

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace. 

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

What we can offer

Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:  

•    access to flexible work arrangements 
•    ongoing opportunities to learn and develop new capabilities 
•    a competitive remuneration package
•    free secure parking
•    free gym membership and access to recreational facilities
•    on-site childcare, banking services, post office, value-for-money dining options and more.

Salary

Currently, the salary range for this positions are:-

PSL 1 Barista - $59,091-$67,611 per annum.

PSL 2 Head Barista - $68,965-$74,037 per annum.

Conditions of Employment

Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

•    Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen. 

•    Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check. 

•    Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.